Relay: Closing Your Account

Relay customers cannot close their bank accounts online; if you want to close your account, you must contact the Realy Support Team.

If you wish to close only an individual sub-account (Checking or Savings) within your Relay business account, please see How to Delete Individual Checking or Savings Accounts.

Please review the steps below before contacting the Relay team to request an account closure.

What Steps Do I Need To Take To Close My Account?

1. If any funds remain in your account, we recommend disbursing them to your external bank account. In the Payments tab of your Relay account, you can issue an ACH, wire, or check to your external account (please note the respective processing timelines and fees).
2. Additionally, should you require statements at any point from your Relay account, please download them prior to requesting account closure. Once your account has been deactivated, you can no longer log into your account to access any statements.
3. Once your account balance is at $0, there are no pending transactions within your account, and you've downloaded any required statements, please get in touch with the Relay team to close your account. 

FAQ

• Does Relay charge a fee for closing accounts?
  • No, there is no fee associated with closing your Relay account.
• Will I be able to log into my Relay account once it's been closed?
  • Your Relay account will no longer be accessible once the account has been closed. You will also no longer have access to any statements.
• Can I reopen my account again in the future?
  • If you're interested in reopening a Relay account once your account has been closed, you will need to sign up for a brand new account. Previously closed accounts cannot be reopened.